Privacy Policy
This Privacy Policy explains how FOLOVER PACK collects, uses, stores, protects and processes personal information in connection with our website, inquiries and international B2B packaging services.
How We Handle Your Information
Our website primarily serves business customers requesting cosmetic packaging information, quotations, samples and custom project support.
What We Collect
Contact details, inquiry information, project requirements, uploaded artwork and limited website usage data.
Why We Use It
To respond to inquiries, prepare quotations, support packaging projects, process orders and maintain website security.
Your Rights
Depending on your region, you may request access, correction, deletion, restriction or other applicable privacy rights.
At FOLOVER PACK | XIAMEN FOLOVER PACK CO., LTD., we respect your privacy and are committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, uploading packaging designs, or communicating with our team.
This Privacy Policy explains how we collect, use, store, protect, and process personal information in connection with our website and international B2B packaging services.
This policy is designed to reflect applicable privacy requirements, including where relevant:
This Privacy Policy applies to your use of www.foloverpack.com and related inquiry forms, quotation requests, file uploads, communication channels, and online services operated by FOLOVER PACK.
1. Who We Are
FOLOVER PACK is a B2B cosmetic packaging manufacturer and supplier specializing in custom perfume bottles, cosmetic and skincare glass packaging, essential oil bottles, pumps, sprayers, droppers, bottle caps, and OEM/ODM packaging solutions for beauty and fragrance brands worldwide.
2. Information We Collect
We collect information necessary to respond to inquiries, prepare quotations, evaluate custom packaging projects, process orders, provide customer support, and improve our website and services.
A. Information You Provide
When you contact us or submit an inquiry or quotation form, we may collect:
- Your name
- Company or brand name
- Email address
- WhatsApp or telephone number
- Country or destination market
- Required product type
- Order quantity
- Bottle capacity, size, material, closure, or component requirements
- Customization, printing, coating, decoration, or packaging requirements
- Messages and other project information you voluntarily provide
B. Files and Packaging Project Information
For custom packaging and OEM/ODM projects, you may provide files such as:
- Brand logos
- Artwork and printing files
- Packaging drawings
- Bottle specifications
- Technical documents
- Reference photos
- Product samples or project requirements
These files are used only for evaluating, quoting, sampling, developing, producing, or supporting your packaging project unless otherwise agreed.
C. Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system and device type
- Pages viewed
- Time spent on pages
- Referring website or URL
- Approximate country or region
- Language preferences
- Interactions with forms, links, and website elements
D. Media Uploads
If you upload images or other files to our website, you should avoid including unnecessary location information or other sensitive metadata. Certain image files may contain embedded EXIF or GPS information.
3. How We Use Your Information
We may use collected information for legitimate business purposes including:
- Responding to product inquiries
- Preparing quotations and commercial proposals
- Recommending suitable bottles, jars, pumps, sprayers, droppers, caps, and packaging components
- Evaluating custom packaging and OEM/ODM requirements
- Preparing samples, artwork, molds, decoration, or production arrangements
- Processing and supporting orders
- Communicating about production, quality control, shipping, and delivery
- Providing after-sales support
- Improving website functionality and user experience
- Measuring website traffic and performance
- Preventing spam, fraud, abuse, and security threats
- Providing multilingual website content
- Meeting legal, accounting, customs, and regulatory requirements
We Do Not:
- Sell or rent your personal information to third parties.
- Trade customer contact information for unrelated marketing purposes.
- Use personal information for automated decisions that produce significant legal effects without appropriate human review.
- Use uploaded brand artwork or confidential packaging files for unrelated commercial purposes.
4. Legal Basis for Processing
Where GDPR or similar privacy laws apply, we may process personal information on one or more of the following legal bases:
- Consent – when you voluntarily submit an inquiry, form, file, or communication.
- Pre-contractual or contractual necessity – when information is needed to prepare quotations, samples, orders, or packaging projects.
- Legitimate interests – including website security, analytics, customer communication, fraud prevention, and business administration.
- Legal obligations – where records must be retained for accounting, customs, tax, regulatory, or other legal requirements.
6. Third-Party Services
FOLOVER PACK may use trusted third-party technology providers to operate, secure, optimize, translate, analyze, and maintain our website.
| Service | Purpose |
|---|---|
| Google Analytics | Website traffic and performance analysis |
| Cloudflare | CDN, website security, firewall, and performance |
| LiteSpeed | Website caching and performance optimization |
| TranslatePress | Multilingual website functionality |
| WPForms | Inquiry and quotation form processing |
| Direct customer communication | |
| Elementor | Website page rendering and functionality |
| Rank Math SEO | Search engine metadata and website SEO functionality |
These service providers may process limited technical or personal information according to their own privacy policies, terms, security standards, and applicable legal requirements.
We do not authorize third-party service providers to use customer information for unrelated purposes.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Typical retention periods may include:
- General inquiry and quotation records: normally up to 24 months
- Active customer and order records: retained as necessary for commercial, accounting, warranty, legal, and compliance purposes
- Custom artwork and packaging project files: retained while required for quotation, sampling, production, repeat orders, or customer support
- Analytics information: generally anonymized or aggregated according to the relevant analytics provider’s settings
- Cookies: retained according to their individual expiration settings or until deleted by the user
Certain business records may be retained for longer periods where required by law or necessary for legitimate commercial record keeping.
8. Data Protection and Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- HTTPS / SSL encryption
- Website firewall and DDoS protection
- Server and application security controls
- Regular software and security updates
- Restricted administrative access
- Account and permission controls
- Spam and automated bot protection
- Backup and recovery procedures
No method of internet transmission or electronic storage can guarantee absolute security, but we take reasonable precautions appropriate to the nature of the information processed.
9. Your Privacy Rights
Depending on your country or region, you may have rights regarding your personal information, including:
- Access – request information about personal data we hold about you.
- Correction – request correction of inaccurate or incomplete information.
- Deletion – request deletion where legally permitted.
- Restriction – request that certain processing activities be limited.
- Objection – object to certain processing based on legitimate interests.
- Data portability – request eligible information in a transferable format.
- Withdrawal of consent – withdraw consent where processing is based on consent.
- Marketing opt-out – request that we stop sending marketing communications.
California residents may also have rights under the CCPA / CPRA regarding access, correction, deletion, and certain forms of sharing of personal information.
To exercise a privacy right, contact [email protected] . We may request reasonable verification before processing certain privacy requests.
10. International Data Transfers
FOLOVER PACK serves customers internationally. As a result, information may be processed or transferred between China and other countries where customers, service providers, hosting infrastructure, logistics partners, or business systems operate.
Where required by applicable law, reasonable safeguards may be used for international transfers, including contractual safeguards, recognized transfer mechanisms, and security measures appropriate to the information involved.
11. Children’s Privacy
FOLOVER PACK is a business-to-business cosmetic packaging website and is not intended for children.
We do not knowingly collect personal information from children under the age of 16. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.
12. Automated Decision-Making and AI
FOLOVER PACK may use digital tools to assist with website operation, content management, translation, communication, or internal workflow efficiency.
However, we do not rely solely on automated processing to make significant decisions concerning customer contracts, final pricing, commercial eligibility, or legally significant business decisions.
Important quotations, custom packaging specifications, technical confirmations, orders, and commercial agreements are subject to human review.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business operations, technology, service providers, or applicable privacy laws.
The latest version will be published on this page together with the updated revision date.
We encourage users to review this page periodically if they want to understand how FOLOVER PACK handles personal information.
14. Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact: